fermacell®

BUILDING FROM THE GROUND UP

fermacell® wanted a solution that would simplify and improve their processes.

"They listened to our needs and helped develop and optimise simple solutions to streamline our business, communicating effectively throughout the process."

Andrew Richardson - Technical Executive at fermacell®

The backstory

Beforehand fermacell® were using a form of SaaS (software as a service) to create the forms they needed whilst using a combination of emails and manually creating a PDF from a word document.

They wanted something tailored to their needs and with improved visuals for the user; they also wanted the application to create PDF reports for their clients.

What we created

iOS Application

Web based admin panel

Project Launch Date

May 2019

DISCOVERY PHASE

As the leading gypsum fiberboard manufacturer in Europe, they have a strong professional responsibility towards the use of their products, therefore, they often produce reports for major projects in order to ensure the correct use and installation of their products. For fermacell® we established four of the main points we had to cover with the solution;

VISUALS

fermacell® wanted the visuals to match their high-level processes and the freedom to customise their results.

NATIVE APPLICATION

Due to the nature of their work they needed an application that would work offline, their previous app did not do this.

COMMUNICATION

fermacell® wanted to find a better way to communicate between staff, head office, and clients as well as stopping any inconsistencies in reports.

THE FUTURE

On top of this, fermacell® wanted provisions for future development. They have requested to expand the application further by providing customers with project packs.

laptop showing multiple fermacell admin panel pages

THE PROCESS

We had an initial meeting to establish the pain points fermacell® were experiencing, from there we worked out what would be the best solution and settled upon a native application with a web based admin panel to go along side. We worked with them and shadowed their processes in order to truly understand what they needed/wanted, we worked with the end users themselves throughout to ensure that UX was well thought through and every angle had been covered.

WHAT THEY WANTED

Beforehand fermacell® were using a form of SaaS (software as a service) to create the forms they needed whilst using a combination of emails and manually creating a PDF from a word document. They wanted something tailored to their needs and with improved visuals for the user; they also wanted the application to create PDF reports for their clients.

ESTABLISHING A SOLUTION

In the initial consultation meeting we analysed their current systems and with their collaboration, we identified the areas for improvement. We then agreed that replacing their off the shelf application with a custom build would benefit them massively. This would also allow them to centrally control the future of the system.

THE JOURNEY

Throughout our journey, we had a few obstacles to that required us to get creative. Ensuring the speed of the app and maintaining a strong user experience was essential for fermacell’s operatives on the ground and having the ability to quickly make notes and take pictures within the app was paramount to the success of user adoption. With the variability of the reports being produced, it was a challenge ensuring that the structure of the PDF’s was perfect each time.

THE SUCCESSES

This is the best part for us, seeing the outcome of the system we created and seeing the positive effects it has had on our clients. We built the application with the visuals to match the visions of the company and made sure it worked offline too. The implementation of the app resulted in;

MORE EFFICIENT WORK SCHEDULES

The implementation of the application has resulted in work schedules being more efficient with improved communication throughout the team between staff, head office and clients all helping to improve processes.

More effective site visit management

As a result of the application, site visit management is now more effective as added features such as the ability to book the next site visit and automatically adding it to the personnel’s calendar on site, as well as alerting site management to accommodate the future visit have all contributed to the improved process.

Person holding iPad showing the fermacell app
laptop displaying multiple views of the fermacell's admin panel

MORE EFFICIENT WORK SCHEDULES

The implementation of the application has resulted in work schedules beingmore efficient with improved communication throughout the team between staff, head office and clients all helping to improve processes.

More effective site visit management

As a result of the application, site visit management is now more effective as added features such as the ability to book the next site visit and automatically adding it to the personnel’s calendar on site, as well as alerting site management to accommodate the future visit have all contributed to the improved process.

SHOWCASE

If you have identified some similar pain points or think that custom software could help you enhance your business further then please feel free to get in touch for a non obligation chat with one of our friendly advisors.

iPads displaying the fermacell app fermacell admin panel displayed on a laptop

"They listened to our needs and helped develop and optimise simple solutions to streamline our business, communicating effectively throughout the process."

Andrew Richardson - Technical Executive at fermacell®