LANGLEY FOXALL
SUPPORT

We are committed to ensuring your bespoke software systems are reliable with our support packages. Whether it is built by us or taking over a legacy system, we provide tailored support for your business requirements.

Why do I need support?

Ensure the longevity and reliability of a bespoke software system, with a support team on hand to report to through three simple methods; our online portal, over the phone or via email.

Existing Software Projects

Our team at Langley Foxall take over support for legacy systems after conducting a code health check we will then work with you to establish the best course of action.

Tailored Packages

Depending on your system might depend on how much support you need and when, with that in mind you can work with one of our Service Delivery Managers to tailor a package best suited for your requirements.

OUR PACKAGES

Our Support service offering enables our customers to boost the efficiency of their ERP systems with a tailored support package. We provide our customers with the resources to protect their business in addition to supporting any end user needs. With a wealth of development and customer experience throughout the teams at Langley Foxall we are able to deliver, maintain and improve any IT infrastructure.

HIGH PERFORMANCE AND AVAILABILITY

BASIC

  • Product Support Tickets Product Support offers our customers the option to talk directly to our product specialists to answer and support all customer queries.

  • Software Support Tickets The phone-based support is available to respond to issues affecting your environment 24x7. Incident diagnosis and resolution are performed remotely connecting to your environment using SSH or pre provided credentials, or the preferred method stipulated during the onboarding process.

  • First Response SLA Timescales dependent on the priority of the support request

  • Onboarding Onboarding is our information gathering process used to detail all prerequisite activities that need to be completed in order to ensure the successful transition of servers into Langley Foxall support. This ensures our customers take full advantage of all aspects of their support package from the very start.

  • Hosting We know our products make an incredible difference in business. We strive to develop products that yield extremely fast pay back periods and takes the hassle of running a business away.

  • Reporting Sentry

  • Security Updates

  • Framework Updates

  • End User Training

  • 24/7 Software Support Ticket

  • 24/7 Monitoring

I want the basic package

HIGH SECURITY AND LONGEVITY

PREMIUM

  • Product Support Tickets Product Support offers our customers the option to talk directly to our product specialists to answer and support all customer queries.

  • Software Support Tickets The phone-based support is available to respond to issues affecting your environment 24x7. Incident diagnosis and resolution are performed remotely connecting to your environment using SSH or pre provided credentials, or the preferred method stipulated during the onboarding process.

  • First Response SLA Timescales dependent on the priority of the support request

  • Onboarding Onboarding is our information gathering process used to detail all prerequisite activities that need to be completed in order to ensure the successful transition of servers into Langley Foxall support. This ensures our customers take full advantage of all aspects of their support package from the very start.

  • Hosting We know our products make an incredible difference in business. We strive to develop products that yield extremely fast pay back periods and takes the hassle of running a business away.

  • Reporting Sentry Performance Report to include a breakdown of tickets handled by Langley Foxall Managed Services, Proactive Monitoring tickets, LFMS - Hours usage and an annual volume summary.

  • Security Updates Langley Foxall will perform service health checks and support response. The service health check is a manual check carried out in conjunction with Langley Foxall proactive monitoring system providing event management.

  • Framework Updates Our framework updates help our customers maintain the longevity of their investment in order to preserve a high level of service. Our secure software updates system protects against potential attackers looking to compromise the repository or signing keys.

  • End User Training End user training can be the difference between a good system and a great system. We think that product specialist trainers, not engineers should help our customers get the most out of their investment and our end user training has been designed to do just that.

  • 24/7 Software Support Ticket

  • 24/7 Monitoring

I want the PREMIUM package

24/7 MONITORING AND MANAGEMENT

ENTERPRISE

  • Product Support Tickets Product Support offers our customers the option to talk directly to our product specialists to answer and support all customer queries.

  • Software Support Tickets The phone-based support is available to respond to issues affecting your environment 24x7. Incident diagnosis and resolution are performed remotely connecting to your environment using SSH or pre provided credentials, or the preferred method stipulated during the onboarding process.

  • First Response SLA Timescales dependent on the priority of the support request

  • Onboarding Onboarding is our information gathering process used to detail all prerequisite activities that need to be completed in order to ensure the successful transition of servers into Langley Foxall support. This ensures our customers take full advantage of all aspects of their support package from the very start.

  • Hosting We know our products make an incredible difference in business. We strive to develop products that yield extremely fast pay back periods and takes the hassle of running a business away.

  • Reporting Sentry Performance Report to include a breakdown of tickets handled by Langley Foxall Managed Services, Proactive Monitoring tickets, LFMS - Hours usage and an annual volume summary.

  • Security Updates Langley Foxall will perform service health checks and support response. The service health check is a manual check carried out in conjunction with Langley Foxall proactive monitoring system providing event management.

  • Framework Updates Our framework updates help our customers maintain the longevity of their investment in order to preserve a high level of service. Our secure software updates system protects against potential attackers looking to compromise the repository or signing keys.

  • End User Training End user training can be the difference between a good system and a great system. We think that product specialist trainers, not engineers should help our customers get the most out of their investment and our end user training has been designed to do just that.

  • 24/7 Software Support Ticket The phone-based support is available to respond to issues affecting your environment 24x7. Incident diagnosis and resolution are performed remotely connecting to your environment using SSH or pre provided credentials, or the preferred method stipulated during the onboarding process.

  • 24/7 Monitoring As part of our 24×7 monitoring service we can work with you to identify your critical systems. We will configure our monitoring service to highlight these so that we can notify on key events only as one of the major problems with monitoring alerts and events can be the sheer volume of data they generate if not focused on key events in particular.

I want the ENTERPRISE package