LANGLEY FOXALL
SUPPORT

We are dedicated to working with you to establish the perfect software solution. This includes offering support for our products and taking on existing custom systems.

EASY AND ACCESSIBLE SOFTWARE SUPPORT

All support requests are logged in our in-house online Support desk sytem and tracked by our dedicated Support Desk team. If our support team cannot solve the problem or answer the question immediately, they will escalate the issue to a member of the development or Quality Assurance (QA) team so your problem can be rapidly resolved or your question answered by the relevant in-house experts.

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PORTAL / WEB

Option 1:

You will be given access to the online Portal, so you can monitor any support requests you have submitted and add detail to them if required.

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PHONE

Option 2:

We’re just a phone call away, as well as our online portal, you can also get in touch via telephone if that’s more convenient for you.

EMAIL

Option 3:

If email works best for you, then we’ve got you covered, just email us and we will be in touch as soon as possible.

OUR SERVICE CATALOGUE

We provide comprehensive support packages that enable us to entirely fulfill your service requests to the highest standard. We have a dedicated team of office-based as well as remote full-time support staff. Their sole responsibility is to ensure that our customers’ applications offer high availability that seamlessly maintains their business reporting cycles.

TAILOR-MADE SLA'S

Service made for you

Ensure maximum uptime, extreme durability, reliability and excellent customer service with a tailor-made Service Level Agreement (SLA). We match your specific needs and wants with our services providing customised solutions for your specific project or situation.

END-TO-END SERVICE

The delivery

Our end-to-end service includes advisory consulting on business requirements specification, software evaluation and selection, to solution delivery, hosting, support and application management with optional critical period cover and out of hours support is also available.

PROACTIVE CUSTOMER SUPPORT

The right way to engage

Our monitoring service makes sure we keep ahead of any issues before they affect our customer. Providing our customers with reassurance of unknown service disruptions that can affect daily operations.

SECURITY UPDATES

Locked down

Langley Foxall will perform service health checks and support response. The service health check is a manual check carried out in conjunction with Langley Foxall's proactive monitoring system providing event management.

24/7 SOFTWARE SUPPORT

Round the clock uptime

The phone-based support is available to respond to issues affecting your environment 24x7. Incident diagnosis and resolution are performed remotely connecting to your environment using SSH or pre provided credentials, or the preferred method stipulated during the onboarding process.

FRAMEWORK UPDATES

Looking to the future

Our framework updates help our customers maintain the longevity of their investment in order to preserve a high level of service. Our secure software updates system protects against potential attackers looking to compromise the repository or signing keys.

GET A HEALTH CHECK ON YOUR CODE

Ensure your existing custom software is running at its optimum. Just fill out this simple form to get the ball rolling and speak to one of our friendly advisors to discuss further details

WE WORK WITH

At Langley Foxall we have a team of talented developers specialising in different areas who are on hand to help you out with:

IOS DEVELOPMENT

We understand how to make a functional yet beautiful iOS app, working with existing code. From Agricultural Engineers to Accountants, from Human Resource Managers to Athletes we’ve designed, built and fixed successful apps for all.

ANDROID DEVELOPMENT

Android is the most widely used platform among consumers today. There are a huge range of devices and aspect ratios available. We are the team that considers all platform possibilities and conventions to help you get the most out of your app.

UWP DEVELOPMENT

Our custom Universal Windows Platform developers have developed for clients in incredibly diverse fields including medical, oil and gas, accounting, engineering, and more. From small utilities to large business suites, we have the knowledge and experience necessary to make your system address your needs.

WEB DEVELOPMENT

Our Web developers have developed sites of all scales, from completely custom built business solutions to to dashboards with live data feeds using web socket technologies. We can take your existing web based solution and help you achieve your goals.

YOU SPEAK, WE LISTEN

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We always aim to provide a high-quality service to all of our customers and your views are of paramount importance to ensure the success of services delivered as part of the Support.

We welcome feedback throughout to make us aware of any elements of the service which is not quite to our customers expectations and could be improved further. This allows our team to deliver the best service and provide the best results for our clients.

Our customers will have a login to a portal, in which they can record their rating and leave feedback for our service delivery team.

OUR PACKAGES

Our software services are not only unassailable, they are entirely unrivalled regardless of the type of business you are. We provide comprehensive support packages that enable us to entirely fulfill your service requests to the highest standard.

High performance and availability

Basic

  • Product Support Tickets
  • Software Support Tickets
  • First Response SLA
  • Onboarding
  • Hosting
  • Reporting Sentry
  • Security Updates
  • Framework Updates
  • End User Training
  • 24/7 Software Support Ticket
  • 24/7 Monitoring
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24/7 Monitoring and Management

Enterprise

  • Product Support Tickets
  • Software Support Tickets
  • First Response SLA
  • Onboarding
  • Hosting
  • Reporting Sentry
  • Security Updates
  • Framework Updates
  • End User Training
  • 24/7 Software Support Ticket
  • 24/7 Monitoring
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WHY CHOOSE LANGLEY FOXALL SUPPORT

Langley Foxall has a dedicated team working tirelessly to ensure the custom software solution you are using continues running smoothly. Our support packages are designed to get your software back on track should you encounter any issues.

Reliable

Get a reliable solution to your bugs and issues.

Flexible

Utilise a team of developers on hand to help fix your bugs.

Accessible

Easily report an issue with our accessible support portal.

Quick Turnaround

Receive quick fixes and updates throughout.

Simple process

Simple process Enjoy the simplicity from the reporting through to the fixes.

Peace of mind

Gain peace of mind knowing that your software is supported.