LANGLEY FOXALL
SUPPORT

We are committed to ensuring your bespoke software systems are supported. Whether we are inheriting a legacy system or your solution was built by us, we believe in providing quality on-going support.

Langley Foxall Support Portal shown on an iPad

OUR PACKAGES

Our support offers efficiency gains for customers bespoke software systems. We provide a tiered model for support, that includes security and framework updates as standard. We provide our customers with the resources to protect their business and respond to end user requirements.

Benefit from a wealth of industry specific knowledge and expertise. Langley Foxall are able to deliver, maintain and improve any IT infrastructure.

Why do I need support?

Support increases the longevity and reliability of your bespoke software systems, by providing quick and accurate resolution. Langley Foxall is proud to offer a simple and effective tool to manage, resolve and communicate changes. Keepingyour business operational.

Existing Software Projects

We work to understand and support requirements to maintain business continuity. Our team at Langley Foxall are well versed and experienced in adopting legacy systems and provide an actionable plan, based on findings uncovered during our code health-check.

Flexible Packages

We use a tiered model for support, which is informed by your personal build requirements. Intelligently designed; our packages benefit from a standard format with flexible add-ons and extras. Reviews and one-on-one support is offered from the off-set, to allow for scalability of your organisation.

Tiered support

High performance and security

BASIC

  • Service Desk including back-up Access to service desk within the hours of 08:30-5:30. All tickets raised receive automatic prioritisation and an advised response time. Basic users receive an allocation of four tickets per month.

  • Framework & Security updates Maintains frameworks and ensure software is kept up to date, minimising exposure and improving security. General maintenance is also carried out to limit disruption and decrease downtime.

  • Pro-active error monitoring

  • Usage report

  • Server health monitoring

I want the basic package

High security, performance and availability

Standard

  • Service Desk including back-up Full access to service desk, 24/7. All tickets raised receive automatic prioritisation and an advised response time within hours stated. Standard users receive an allocation of ten tickets per month.

  • Framework & Security updates Maintains frameworks and ensure software is kept up to date, minimising exposure and improving security. General maintenance is also carried out to limit disruption and decrease downtime.

  • Pro-active error monitoring System monitoring for service disruption that provides analytics to inform and support fast resolution.

  • Usage report

  • Server health monitoring

I want the Standard package

High security, performance and longevity

Professional

  • Service Desk including back-up Full access to service desk, 24/7. All tickets raised receive automatic prioritisation and an advised response time within hours stated. Standard users receive an allocation of twenty tickets per month.

  • Framework & Security updates Maintains frameworks and ensure software is kept up to date, minimising exposure and improving security. General maintenance is also carried out to limit disruption and decrease downtime.

  • Pro-active error monitoring System monitoring for service disruption that provides analytics to inform and support fast resolution.

  • Usage report Monitoring of monthly activity, the intelligent report supplies usage data relating to ticket take-up and use. Including an overview of your ticket history to maintain visibility and increase the transparency of your solution.

  • Server health monitoring

I want the Professional package

High security, performance and visibility

Enterprise

  • Service Desk including back-up Full access to service desk, 24/7. All tickets raised receive automatic prioritisation and an advised response time within hours stated. Standard users receive an allocation of twenty-five tickets per month.

  • Framework & Security updates Maintains frameworks and ensure software is kept up to date, minimising exposure and improving security. General maintenance is also carried out to limit disruption and decrease downtime.

  • Pro-active error monitoring System monitoring for service disruption that provides analytics to inform and support fast resolution.

  • Usage report Monitoring of monthly activity, the intelligent report supplies usage data relating to ticket take-up and use. Including an overview of your ticket history to maintain visibility and increase the transparency of your solution.

  • Server health monitoring Offering an enhanced level of security; hardware undergoes regular surveillancethat maintains security and provides detail on its condition.

I want the Enterprise package

Additional requirements?

Contact us at support@langleyfoxall.co.uk to speak to a dedicated support manager.