Support

Our software services are not only unassailable, they are entirely unrivalled regardless of the type of business you are. We provide comprehensive support packages that enable us to entirely fulfill your service requests to the highest standard.

High performance and availability

Basic

From

£

330

/pm

  • Product Support Tickets
  • Software Support Tickets
  • First Response SLA
  • Onboarding
  • Hosting
  • Reporting Sentry
  • Security Updates
  • Framework Updates
  • End User Training
  • 24/7 Software Support Ticket
  • 24/7 Monitoring
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24/7 Monitoring and Management

Enterprise

From

£

1,420

/pm

  • Product Support Tickets
  • Software Support Tickets
  • First Response SLA
  • Onboarding
  • Hosting
  • Reporting Sentry
  • Security Updates
  • Framework Updates
  • End User Training
  • 24/7 Software Support Ticket
  • 24/7 Monitoring
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Tailor-made SLA’s

Service made for you

Ensure maximum uptime, extreme durability, reliability and excellent customer service with a tailor-made Service Level Agreement (SLA). We match your specific needs and wants with our services providing customised solutions for your specific project or situation.

Our Commitment

What we will do for you

We have a dedicated team of office-based as well as remote full-time support staff. Their sole responsibility is to ensure that our customers’ applications offer high availability that seamlessly maintain their business reporting cycles.

End-to-end service

The delivery

Our end-to-end service includes advisory consulting on business requirements specification, software evaluation and selection, to solution delivery, hosting, support and application management with optional critical period cover and out of hours support is also available.