BASIC SUPPORT
PACKAGE

Perfect for addressing your simple support requirements for your organisation.

Our Basic Services

Our Basic service offering enables our customers to boost efficiency while reducing costs by protecting our customer’s investment. We provide our customers with the resources to protect their business in addition to supporting any end user needs. With a wealth of development and customer experience throughout the teams at Langley Foxall we are able to deliver, maintain and improve any IT infrastructure.

Onboarding

Service Introduction

Onboarding is our information gathering process used to detail all prerequisite activities that need to be completed in order to ensure the successful transition of servers into Langley Foxall support. This ensures our customers take full advantage of all aspects of their support package from the very start.

SOFTWARE SUPPORT

Ticket Management

Software Support Tickets enable customers to contact our top tier engineers in order to ensure the best outcomes for customer questions, incident resolutions, change requests and problem tickets.

PRODUCT SUPPORT

Direct Communication

Product Support offers our customers the option to talk directly to our product specialists to answer and support all customer queries.

CLOUD HOSTING

Fast Hosting

We know our products make an incredible difference in business. We strive to develop products that yield extremely fast pay back periods and takes the hassle of running a business away.

Laptop displaying Langley Foxall Support Portal
Anthony Fowler

“Our Basic offering provides customers with direct support
at the click of a button.“

Anthony Fowler - Business Delivery Manager at Langley Foxall Ltd

Includes the following

SLA Response Times

Timescales dependent on the priority of the support request

Operational Hours

Hours of coverage include 8am - 5pm (GMT)

Support Access

Dedicated Phone, Email, Portal & Web

TAKE A LOOK AT OUR OTHER PACKAGES

HIGH SECURITY AND LONGEVITY

PREMIUM

Designed with our customers in mind to help get the most out of their investment.

VIEW PREMIUM PACKAGE
24/7 MONITORING AND MANAGEMENT

ENTERPRISE

Our enterprise support package is for businesses requiring a more comprehensive support offering.

VIEW ENTERPRISE PACKAGE