ENTERPRISE SUPPORT
PACKAGE

Our enterprise support package is for businesses requiring a more comprehensive support offering.

Enterprise Support Unique Services

Our Enterprise service offering enables our customers to take full advantage of our support team capabilities to support and manage our customer investments.

We have a dedicated team of office-based, as well as, remote full-time support staff. Their sole responsibility is to ensure that our customers’ applications offer high availability that seamlessly maintains their business reporting cycles. Our end-to-end services range from advisory consulting on business requirement specifications and software evaluation and selection, to solutions delivery, hosting support and application management. Optional critical period cover and out of hours support is also available.

24/7 Software Support

Support Around The Clock

The phone-based support is available to respond to issues affecting your environment 24x7. Incident diagnosis and resolution are performed remotely connecting to your environment using SSH or pre provided credentials, or the preferred method stipulated during the onboarding process.

24/7 Monitoring

Consistent Monitoring

As part of our 24×7 monitoring service we can work with you to identify your critical systems. We will configure our monitoring service to highlight these so that we can notify on key events only as one of the major problems with monitoring alerts and events can be the sheer volume of data they generate if not focused on key events in particular.

LF Service Hours

Service Enhancement Hours

LF Service Hours are an optional extra to enhance your support contract. Engagement examples include covering any additional features you wish to add to the existing code base and more...

Jared Wheatley

“Our most advanced offering, providing our customers with around the clock support.”

Jared Wheatley - Development Manager at Langley Foxall Ltd

Includes our Basic and Premium Service

REPORTING

Monthly Reports

Performance Report to include a breakdown of tickets handled by Langley Foxall Managed Services, Proactive Monitoring tickets, LFMS - Hours usage and an annual volume summary.

PROBLEM REQUEST

Incident Diagnosis

Providing our customers with a solution to any unforeseen problems that happen or could happen and managing them through a cycle to resolution.

SECURITY UPDATES

Proactively Inspecting

Langley Foxall will perform service health checks and support response. The service health check is a manual check carried out in conjunction with Langley Foxall proactive monitoring system providing event management.

Sentry Monitoring

Regular Monitoring

Sentry Monitor provides our customers with reassurance of unknown service disruptions that can affect daily operations.

Close up of an admin dashboard
client meeting around laptops

End User Training

Training Days

End user training can be the difference between a good system and a great system. We think that product specialist trainers, not engineers should help our customers get the most out of their investment and our end user training has been designed to do just that.

Framework Updates

Product Longevity

Our framework updates help our customers maintain the longevity of their investment in order to preserve a high level of service. Our secure software updates system protects against potential attackers looking to compromise the repository or signing keys.

Change Request

Service Enhancement Requests

This includes scheduled work such as patch management and software deployment. Root cause investigation and permanent resolutions can be found to prevent recurrent incidents that could pose significant threats to system security.

Onboarding

Service Introduction

Onboarding is our information gathering process used to detail all prerequisite activities that need to be completed in order to ensure the successful transition of servers into Langley Foxall support. This ensures our customers take full advantage of all aspects of their support package from the very start.

SOFTWARE SUPPORT

Ticket Management

Software Support Tickets enable customers to contact our top tier engineers in order to ensure the best outcomes for customer questions, incident resolutions, change requests and problem tickets.

PRODUCT SUPPORT

Direct Communication

Product Support offers our customers the option to talk directly to our product specialists to answer and support all customer queries.

CLOUD HOSTING

Fast Hosting

We know our products make an incredible difference in business. We strive to develop products that yield extremely fast pay back periods and takes the hassle of running a business away.

Laptop displying Langley Foxall Support Portal

TAKE A LOOK AT OUR OTHER PACKAGES

HIGH PERFORMANCE AND AVAILABILITY

BASIC

Perfect for addressing your simple support requirements for your organisation.

VIEW BASIC PACKAGE
HIGH SECURITY AND LONGEVITY

PREMIUM

Designed with our customers in mind to help get the most out of their investment.

VIEW PREMIUM PACKAGE