If you want to discover more about our support packages then please fill out this simple form and we will get in touch to advise.
Designed with our customers in mind to help get the most out of their
Premium is the ideal service for clients who have already used our Development
Business Analysis services to identify and plan asset management improvement initiatives. We offer a
standard 5 day a week dedicated support desk based in the West Midlands, manned with expert, English
speaking implementation consultants. We draw upon the breadth of our expertise: from full service
operatorship to operations and maintenance and specific asset optimisation strategies. Our managed
services are designed to drive efficiencies, optimisation and uptime.
Performance Report to include a breakdown of tickets handled by Langley
Services, Proactive Monitoring tickets, LFMS - Hours usage and an annual volume
Providing our customers with a solution to any unforeseen problems that
could happen and managing them through a cycle to resolution.
Langley Foxall will perform service health checks and support response.
health check is a manual check carried out in conjunction with Langley Foxall proactive
system providing event management.
Sentry Monitor provides our customers with reassurance of unknown
that can affect daily operations.
End user training can be the difference between a good system and a
great system. We
think that product specialist trainers, not engineers should help our customers get the
most out of
their investment and our end user training has been designed to do just that.
Our framework updates help our customers maintain the longevity of
their investment in order to preserve a high level of service. Our secure software updates
system protects against potential attackers looking to compromise the repository or signing keys.
Service Enhancement Requests
This includes scheduled work such as patch management and software deployment. Root
cause investigation and permanent resolutions can be found to prevent recurrent incidents that could
pose significant threats to system security.
“Our most popular service offering that provides our clients a wide range of coverage.”
Rob Milward - Lead Developer at Langley Foxall Ltd
Onboarding is our information gathering process used to detail all
prerequisite activities that need to be completed in order to ensure the successful
transition of servers into Langley Foxall support. This ensures our customers take full
advantage of all aspects of their support package from the very start.
Software Support Tickets enable customers to contact our top tier
engineers in order to
ensure the best outcomes for customer questions, incident resolutions, change requests
and problem tickets.
Product Support offers our customers the option to talk directly to
our product specialists to answer and support all customer queries.
We know our products make an incredible difference in business. We
strive to develop
products that yield extremely fast pay back periods and takes the hassle of running a
Timescales dependent on the priority of the support request
Hours of coverage include 8am - 5pm (GMT)
Dedicated Phone, Email, Portal & Web
Perfect for addressing your simple support requirements for your organisation.
Our enterprise support package is for businesses requiring a more comprehensive support offering.
Contact us today to speak to one of our friendly advisors.
Our advisers are at the ready to answer any questions you may have about developing Custom Software for your business.
No question is too big or too small, we're dedicated to finding solutions
quickly and efficiently. At Langley Foxall our architects and software developers all take
pleasure in knowing that if we help you to succeed, we succeed.
Mon - Fri
7.30AM - 5.00PM
No. 1 Spinningfields
8.30AM - 5.00PM
Designed and built by developers at Langley Foxall